Refund & Returns Policy

Effective date: September 29, 2026

Tiggywiggy checks every product before it goes on sale, but a faulty item or a knocked-about parcel can still slip through. This policy explains exactly when we take a product back, how to ask, and when the money comes back.

What qualifies for a return

We accept a return in three situations:

• Manufacturing defect — a fault in the materials or the way the item was made.
• Damage in transit — the product was damaged on its way to you.
• Wrong item — you received something other than what you ordered.

What does not qualify: change of mind, a colour or size that turned out differently from what you expected, or personal preference. Product pages list materials, dimensions and age guidance, and we answer questions before purchase — please use both.

The 30-day window

You have 30 days from the delivery confirmation date to contact us about a return. Requests after that cannot be accepted.

Damaged on arrival: report within 72 hours

If the parcel arrives damaged, tell us within 72 hours of delivery. Keep everything and send photos of:

• the damage to the product itself;
• the outer shipping box, showing its condition;
• the shipping label, legible;
• the inner packaging.

The carrier needs these to accept the claim, and they let us resolve your case without a back-and-forth.

How to ask for a return

• Email support@tiggywiggy.com with your order number and a short description of the problem, attaching the photos above where relevant.
• We review the request and confirm whether it qualifies within 1-2 business days.
• If it does, we send you return instructions and a prepaid label.
• Pack the item, ideally in its original packaging, and send it back as instructed.
• When it reaches us and passes inspection, we issue the refund.

Who pays the return postage

For an approved return — defect, transit damage or wrong item — we do. You are never charged for sending back a qualifying product.

How and when you are refunded

Refunds go to the payment method used at checkout; we do not issue store credit. Once the returned item has been received and inspected, the refund is processed within 3-7 business days. Your bank or card issuer may need a few more days to show it on your statement.

Replacements

If you would rather have the item again than the money, say so in your request: for a defective, damaged or wrong item we will send a replacement where stock allows, at no cost. If it is out of stock, we refund instead.

Cancelling an order

Contact support@tiggywiggy.com as soon as possible. We can cancel an order that has not yet been processed; once it is packed or shipped it may be too late, and the return rules above apply once it arrives.

Questions

• Email: support@tiggywiggy.com
• Phone: +1 (602) 791-8377
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT