Track Your Order
Where is my parcel?
Every Tiggywiggy order goes out with a tracking number. We hand parcels to the carrier within 0-1 business days, the shipping e-mail with your tracking number arrives the moment it leaves, and standard delivery takes 2-3 business days from there. Paste the number below to jump straight to the carrier's tracking page, or open your account to see every order and its status.
No tracking number to hand? Your orders, their status and their tracking links are all in your account — sign in with the e-mail you used at checkout, no password needed.
The three e-mails you will get
- Order confirmation — straight after checkout, with your order number. Keep it: it is what we ask for if you ever write to us.
- Shipping confirmation — when the box is on its way, with the tracking number and a direct link to the carrier.
- Delivery — the carrier's own updates, scan by scan, until the parcel is at your door.
Tracking not moving?
The first scan can take up to 24 hours to appear after the shipping e-mail — that is normal. If nothing has changed for several days, or the parcel shows as delivered but is not there, send your order number to support@tiggywiggy.com and we will open an enquiry with the carrier and sort out a replacement or refund if it is lost.