Frequently Asked Questions

The questions we get most often at Tiggywiggy, answered plainly. If yours is not here, email support@tiggywiggy.com and a person will reply within 1-2 business days.

Orders and delivery

Do you charge for shipping?
No. Standard shipping is free on every order, with no minimum amount, to all 50 US states.

Can you ship outside the United States?
Not at the moment. We deliver to US addresses only and do not offer international shipping.

How long before my parcel arrives?
We hand orders to the carrier within 0-1 business days. Standard delivery then takes 2-3 business days. Orders placed after 2:00 PM MT go out the next business day.

Will I get a tracking number?
Yes. As soon as your order ships you receive an email with the tracking number, so you can follow the parcel to your door.

Is there an express option?
No. We offer one service, free standard shipping, and no expedited or same-day option.

Paying

What payment methods can I use?
We accept Shop Pay, Shop Pay Installments (orders of $35 or more), Apple Pay, Google Pay, PayPal, Venmo, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The full list is shown at checkout.

Is it safe to enter my card?
Yes. Checkout runs through Shopify Payments, is SSL-encrypted and PCI-DSS compliant. We never see or store your full card details.

Returns and refunds

What can I return?
Items with a manufacturing defect, items damaged in transit and items that are not what you ordered — reported within 30 days of delivery. We do not take returns for change of mind or personal preference, so please ask us anything before you buy.

My parcel arrived damaged. What do I do?
Tell us within 72 hours of delivery, with photos of the product, the outer box, the shipping label and the inner packaging. We arrange the return at our cost and replace or refund the item.

How do I start a return?
Email support@tiggywiggy.com with your order number and a short description of the problem, plus photos where relevant. We review requests within 1-2 business days and send return instructions if the item qualifies. Approved return postage is on us.

How long does a refund take?
Once the item is back with us and inspected, the refund goes to your original payment method within 3-7 business days. Your bank may take a little longer to show it.

About the products

Are the products new?
Yes. Everything sold at Tiggywiggy is brand new, unused and in its original packaging.

Are the baby feeding items safe for little mouths?
Bibs, teethers, bottles and bath toys in the Baby Essentials collection are made from food-grade silicone or BPA-free plastic. Each product page lists the materials and the recommended age.

Which craft supplies are suitable for young children?
Most of Kids Crafts & Play is child-friendly and the age guidance is on every page. Glue guns, craft knives and carving tools are for adults or for use under close supervision.

Will the pet toys stand up to a strong chewer?
Rope toys and durable chews are labelled as such. For determined chewers pick the heavy-duty options and always supervise play.

Do the storage bins fit standard cube shelves?
Where a bin is designed for a cube shelf its dimensions are listed on the product page, so you can measure your shelf before ordering.

Reaching us

How do I contact support?
Email support@tiggywiggy.com or call +1 (602) 791-8377 during Monday-Saturday, 9:00 AM - 6:00 PM MT. Every message gets a reply within 1-2 business days.