Privacy Policy

Effective date: September 29, 2026

This policy describes what Tiggywiggy ("we", "us") does with the personal information collected through tiggywiggy.com — when you browse, when you order and when you write to us. We keep it short on purpose: we collect what is needed to sell and ship products, and nothing that is not.

1. What we collect

Order and contact details. Your name, email address, phone number, shipping address and billing address, the products you buy, your order history and any messages you exchange with our support.

Payment details. Payment is handled by Shopify Payments. Your card number and security code are entered into their secure form, processed under PCI-DSS standards and never stored on our servers. We receive confirmation that a payment succeeded, the last digits of the card and the method used — nothing more.

Device and usage data. IP address, browser and device type, the pages you visit, the page that referred you and the time of each visit. This is collected automatically by our e-commerce platform when you load the site.

Cookies. Small files stored by your browser that keep your cart together, remember your preferences and tell us how the site is used. You can block or delete cookies in your browser settings; the cart and checkout may not work properly without the essential ones.

2. Why we use it

• To take payment, ship your order, send tracking, and process returns and refunds.
• To answer your questions and keep a record of what was agreed.
• To detect fraud and unauthorised transactions.
• To understand which pages and products work and improve the site.
• To meet legal, tax and accounting obligations.
• To send news about the shop — only if you opted in, and you can unsubscribe at any time from the link in each email or by writing to us.

3. Who sees it

We share personal information only with the third-party services that make the shop run, and only what each of them needs:

• the e-commerce platform that hosts the site and stores orders;
• Shopify Payments, to take payment;
• shipping carriers, who receive your name, address and phone number to deliver the parcel;
• analytics and email providers, to measure site use and send order emails.

We may also disclose information when the law requires it, in response to a valid legal request, or to protect our rights, our customers or the security of the site. We do not sell, rent or trade your personal information, and we do not hand it to third parties for their own marketing.

4. How long we keep it

Order records are kept for as long as needed to fulfil the order, handle returns, resolve disputes and satisfy tax and accounting rules. Support correspondence is kept while it is useful to the matter it concerns. When information is no longer needed, it is deleted or anonymised.

5. Keeping it safe

Every connection to tiggywiggy.com is encrypted with SSL/TLS. Access to order data is limited to the people who need it to serve you, and payment data never passes through our systems at all. No online service can promise perfect security, so we cannot guarantee that a breach will never happen — but we take reasonable administrative, technical and physical steps to prevent one.

6. Your choices and rights

You can ask us at any time to:

• show you the personal information we hold about you;
• correct information that is wrong or out of date;
• delete your information, subject to the records we are legally required to keep;
• stop sending you marketing emails.

Write to support@tiggywiggy.com and we will respond within a reasonable time after verifying that the request comes from you.

7. California residents (CCPA)

If you live in California, the California Consumer Privacy Act gives you these additional rights:

• Right to know — the categories and specific pieces of personal information we have collected about you, where they came from, why, and with whom they were shared.
• Right to delete — removal of your personal information, subject to the legal exceptions.
• Right to opt out of sale — we do not sell personal information. If that ever changed, a clear opt-out would be published first.
• Right to non-discrimination — exercising these rights will never affect the price or service you receive.

To make a CCPA request, email support@tiggywiggy.com with the subject line "CCPA Request".

8. Children

We sell products for babies and children, but we sell them to adults. The site is not directed at anyone under 13 and we do not knowingly collect personal information from children under 13, in line with the Children's Online Privacy Protection Act (COPPA). If you believe a child has given us personal information, contact us and we will delete it promptly.

9. Changes

When this policy changes, the new version is posted on this page with a new effective date. Significant changes will also be flagged on the site. Please look back here from time to time.

10. Contact

For anything about this policy or your personal data:

• Email: support@tiggywiggy.com
• Phone: +1 (602) 791-8377
• Address: 18633 E Va Del Palo, Queen Creek, AZ 85142
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT